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VAT will be deducted at check out if the order is sent to a country outside of the EU.

 

The first time you shop at Svensson Shop, you need to create an user account. You do this at “registrera dig”.

Step 1.

You have to fill in user information.

E-post = E-mail

Lösenord = Password

Förnamn = First name

Efternamn = Surname

Företagsnamn = Company name

Personnummer/Företagsnummer = Personal identity number/Organization number

Gatuadress = Street address

Postnummer = Zip code

Postadress = City

Land = Country. If you can’t find yours on our list, please let us know.

Telefon =  only necessary for Swedish customers

Fax = Fax

When you are done, press fortsätt to continue.

Step 2

When you're done ordering choose “gå direkt till kassan” in the cart menu.

Log in to your account.

Step 3

Choose payment method.

Don’t forget to read our terms of purchase and conditions.

 

Step 4

Verify your order and confirm by pressing "bekräfta köp".

All done! Thank you for your order.

 



Our Delivery charges are fixed

                                   Delivery charges                 Free of charge above

Country                                                    

Sweden                               70 SEK                                1500 SEK

EU                                       150 SEK                              2000 SEK

Outside EU                          250 SEK                              5000 SEK

Payment information

Payment by card

This is the easiest and quickest way to place an order.

If we receive your order before 12 am we will send it the same day, with reservation that your item is on stock. If you make an order during the weekend or holidays we will send it the following workday.

 

Cash on delivery

You pay when you receive your goods. This particular service charge an extra administration cost of 50 SEK. You can only order “Cash on delivery” if you live in Sweden.

If we receive your order before 12 am we will send it the same day, with reservation that your item is on stock. If you make an order during the weekend or holidays we will send it the following workday.

For non cashed out goods we will charge 150 SEK.

 

Pay and Pick-up

We offer special services for those whom are able to pick up the items in our shops in Malmö. You can reserve garments until 18 am the following day.

We accept cash and card, except for AMEX, Diners.

 

Exchanges of goods & refunds

You may refund or change your order within 14 days with attached receipt.

Costumer pays all refund costs. If you want to exchange your item one cost is paid by customer and one by the shop.

A refund is only allowed if you attach receipt or other purchase information and a description on why you return garment/ item. The garment/ item is only accepted if it is unused and salable.

We will need account information to make out the payment. We will refund within 7 days after you receive a mail of receiving-confirmation.

 

 

 

Sale

Reduction of the full price is set out.

No exchanges or refunds on sale items.

 

 

 

 

 

 

 

Complaint

If you need to file a complaint please send us pictures and explain what is wrong to help us decide if it is a valuable complaint. E-mail us at customer service order@svenssonmagazine.com

When we have made a decision about your item we will e-mail you so that you can send us your item. When you return your goods it is very important that you attach a note where you:

·Explain the reason for complaint.

·Receipt or other purchase information.

·Name, address, phone or e-mail

·Name of your bank, account number.

·Copy of freight costs.

After we receive your item we will give you a refund within seven working days.

We are not responsible for non approved complaints.   

 

 

If you have any questions don’t hesitate to contact us!

 

 

 

 

 

Customer service
Mail:
order@svenssonmagazine.com
Phone:  Therese +46 (0)706 396 833 or Matias +46(0)730 333 419
 

 

Best regards          

SVENSSON SHOP